At Lovellea, every keepsake is created specifically for you using the personalization details you provide. Because our products are custom-made, our returns and refunds policy differs from that of standard retail products.

Personalized Products

All personalized products are made to order and customized according to your submitted names, photos, messages, dates, and other personalization details.

For this reason, we cannot accept returns or exchanges for:

• Change of mind

• Incorrect information entered during personalization

• Spelling mistakes submitted by the customer

• Preference changes after production has started

• Personalized items that have been produced correctly according to the order details provided

We encourage customers to carefully review all personalization information before placing an order.

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Digital Products

Due to the nature of digital products, all Digital Print purchases are non-refundable once the file has been delivered.

If you experience any issues with your digital file, please contact us and we will be happy to assist.

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Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or differs from the personalization details submitted with your order, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the problem

• Clear photos of the item and packaging (if applicable)

After reviewing your claim, we may offer:

• A replacement item

• A corrected version of your order

• A full or partial refund where appropriate

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Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and determine the best resolution.

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Order Changes & Cancellations

Because production begins shortly after an order is placed, we cannot guarantee that changes or cancellations can be made.

If you need to modify or cancel an order, please contact us immediately after purchase. We will do our best to accommodate your request if production has not yet started.

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Refund Processing

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

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Our Commitment

Customer satisfaction is important to us. If there is ever a problem with your order, please reach out to our support team and we will work with you to find a fair solution.

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Contact Us

For questions regarding returns, refunds, damaged items, or order issues, please contact us through our Contact Us page and include your order number for faster assistance.