Thank you for choosing Lovellea.

Every keepsake is thoughtfully personalised and made to order with care. Please review the information below regarding processing, shipping, and delivery.

Order Processing

Digital Keepsakes

• Personalised and delivered by email within 48–72 hours.
• Free delivery.

Printed & Framed Keepsakes

• Carefully personalised before being professionally printed by our trusted production partner.
• Production time: 2–5 business days.

Please note that processing times may be slightly longer during holidays, promotional periods, or times of exceptionally high demand.

 

Estimated Delivery Times

France

• Shipping: 2–5 business days
• Estimated total delivery: 4–10 business days

European Union

• Shipping: 3–7 business days
• Estimated total delivery: 5–12 business days

International

• Shipping: 5–10 business days
• Estimated total delivery: 7–15 business days

Delivery times are estimates and may vary depending on your location, customs processing, or the shipping carrier.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address and selected products.

Digital keepsakes are delivered electronically and include free delivery.

Order Tracking

Once your printed or framed order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information.

Delays

Although we work hard to deliver every order on time, occasional delays caused by shipping carriers, customs, weather conditions, or other unforeseen circumstances may occur. We appreciate your patience and understanding.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

Lovellea cannot be responsible for orders shipped to an incorrect address provided during checkout.

Damaged Orders

If your printed or framed keepsake arrives damaged, please contact us within 7 days of delivery.

Include clear photographs of both the item and its packaging so we can resolve the issue as quickly as possible.

Lost Packages

If your tracking indicates your package has been lost or your order has not arrived within the estimated delivery timeframe, please contact us and we’ll gladly assist you in working with the shipping carrier.

Need Help?

If you have any questions regarding your order, shipping, or delivery, please contact us through our Contact Us page or email us at contact@shoplovellea.com

We’re always happy to help.

Thank You

Thank you for choosing Lovellea.

Every keepsake is created with love, thoughtfully personalised, and designed to celebrate life’s most meaningful moments.